SERVICE - AOER MACHINERY

Our team works in or near your market. We understand your unique local conditions and speak your language. This means that you always have access to qualified advice before, during and after the production process.

What we offer

Whatever you need help with, our staff can advise you or put you in touch with the appropriate specialist within our organization. Our strength lies not only in our own in-house expertise, but also in our access to many external specialized trade and technology organizations.

This facilitates the rapid transfer of information on delivery times, product availability and order processing.

Overview of services

Hassle-free service throughout the year

Online and offline professional die-cutting and foil stamping consulting available

One-to-one product solutions

Our experienced professional engineers will provide the most suitable product solutions according to customer needs.

Quick response within 0.5 hours

Reply to customers within 0.5 hours

Problem solving within 24 hours

More than ten overseas service engineers arrive at the scene at the first time to solve the problem.

Spare parts support

Rich inventory of spare parts center, to ensure that customers replace spare parts in a timely manner

Delivery time

For automatic models, it takes 30-45 days; for manual models, it takes 7-15 days.

Technical Services

Our machines come with a remote control system, which allows you to view faults and solve problems remotely. Moreover, maintenance instructions are implanted into the system during the production phase, and the program of the machine can be upgraded automatically.

Remote control system

Maintenance instructions implanted in the system

Automatic program upgrades

Training available on site

Customized Supply Chain Solutions

If none of the services we have described meet your needs, we can create a customized service solution.

It can be a combination of our other products; it can include different delivery time requirements, special formats or special products. It can also involve other important service requests for information and IT-related issues.